NEW YORK, March 13, 2019 – Create®, a breakthrough health plan venture from Brighton Health Plan Solutions, today announced it has been honored with a Bronze Stevie® Award for Innovation in Customer Service. Create’s proprietary network of integrated delivery systems in the New York tri-state area delivers next-generation health care, supported by next-generation customer service.
At a time when over 70% of Americans worry about health care costs, Create has discovered a proprietary approach to designing and administering its health plans that keeps the best doctors and hospitals in network and simultaneously reduces the cost of care. Create is driving necessary industry change by being the first health benefits solution to successfully align with integrated health systems and their doctors in the tri-state for a common purpose: to lower costs for employers in the region and elevate the quality of care their employees can access.
“Transforming the health care industry begins with transforming the patient experience,” said Brian Murray, Chief Operating Officer of Create. “We are honored to be recognized for our tireless work to not only align the interests of all industry stakeholders, but to break down barriers between providers and patients to ensure our members are seen and heard. Our customer concierges are the front line in building a more cooperative and compassionate health care landscape.”
Customers receive white-glove service starting at open enrollment, when Create’s team of vetted customer concierges assists new members in selecting the integrated delivery system that meets their needs. Create members can expect to receive proactive customer service through the enrollment process and beyond, including personalized guidance in choosing providers and notifications when they are at risk of incurring costly out-of-network fees. This superior level of customer service is multi-channel—meaning members can contact Create Concierge at their convenience, whether by phone (with extended hours), email, or via chat functionality.
“The Create vision makes health care work for consumers by building transparency at all stages of the health care process,” said Beth Keyser, President of Create. “We’re proud that our dedicated team shows up every day with this vision in mind. Their diligent efforts to anticipate and respond to our members’ needs, often before the members themselves do, are a crucial part of our success.”
Recognizing the achievements of customer service, business development, and sales professionals around the world, The Stevie Awards for Sales & Customer Service are the world’s premier customer service awards. This year, the total number of nominations exceeded 2,700 from organizations in 45 nations. More than 150 professionals worldwide participated in the judging process to select this year’s Stevie Award winners. For more information about the 2019 Stevie® Awards for Sales & Customer Service and the list of 2019 Stevie winners, visit: https://stevieawards.com/sales.
Founded in New York City, Create® is revolutionizing health care with a new self-funded alternative to traditional health plans. Create believes total cost, clinical and service quality, and population health are improved when patients develop a long-term relationship with their doctors. At open enrollment, Create empowers families to choose a health plan built around a high-performing integrated health system that can facilitate coordinated, comprehensive care with expertise in a wide range of specialties. Create is the first to align interests across providers, patients, and plan sponsors to deliver personalized, high-quality, high-value care at a lower cost. Learn how Create is protecting the future of health care with an approach where everyone wins at createhealthplans.com.
MEDIA CONTACT: Emily Bell, Create®, (212) 784-5704, [email protected]