Create prides itself on its personalized and responsive customer service. The Create Concierge team goes above and beyond to help members effortlessly navigate their plan and their providers.
Book members’ appointments
Prepare members for upcoming visits
Manage post-care bills and follow-ups
Not everyone qualifies to be a member of our elite customer service team. We look for very specific traits in a Create Concierge.
Topping the list are kindness and a passion for helping people. You won’t find a nicer bunch than the Create Concierge team.
2 ORGANIZED SELF-STARTER
We also look for people with good time management and problem solving skills, because our clients and members deserve timely, dependable responses.
And good communication skills, because it’s vital that the Create Concierge explain health plan information in a clear, precise manner.
4 PRODUCT EXPERT
Deep knowledge of our products is another requirement. Health care can be complicated, so our concierges need to understand all the ins and outs so that our members won’t have to. In fact, most of our concierges start out in other positions, before they’re invited to join the Create Concierge